I'm a Lead UX Researcher and Ph.D. Candidate (ABD, est. Fall 2025) with 12+ years of experience transforming organizations through evidence-based product development. My research focuses on human-computer interaction and social computing, with particular emphasis on crisis communication, misinformation on social platforms, platform logics and design, and issues of trust and safety, particularly those in extreme weather contexts.
Research Interests
My current research explores how people make sense of information on different platform environments, particularly on visual social media platforms like TikTok and YouTube. I'm fascinated by how everyday users develop strategies to navigate complex information ecosystems during times of uncertainty and crisis and how the general public comes does this work collectively. I'm also interested in how content creators navigate the challenges of reporting on this type of work.
Technical Skills
Research Methods: In-depth interviews, computational social science (NLP, text analytics), ethnography, contextual inquiry, usability testing, cognitive walkthrough, survey design and analysis, participatory design, diary studies, think-aloud protocols, A/B testing, statistical analysis, log data analysis, heuristic evaluation
Analysis & Synthesis: Analytical framework development, thematic analysis, affinity mapping, journey mapping, empathy mapping, research repository management, insights prioritization, Python (pandas, matplotlib, numpy) for social media data analysis
Research Operations & Tools: UserTesting, UserInterviews, Maze, Figma, HotJar, Qualtrics, SurveyMonkey, Atlas.ti, Dovetail
Career Interests
I'm most effective at bridging the gap between the technical know-how of research and communicating those results to higher-level stakeholders. I excel in environments with little structure; #startuplife forever.